Role Mission:

The mission of this role is to effectively engage, qualify, and nurture inbound leads, converting them into high-quality sales opportunities that drive revenue growth. By serving as the first point of contact for potential customers, the SDR ensures a seamless and positive experience while contributing to a strong sales pipeline in a dynamic SaaS environment.

Metrics for your success in this role:

- High Lead Response Rate
- Conversion Rate Optimization
- Accurate and Complete CRM Management
- Pipeline Contribution
- Exceptional Communication Skills
- Customer Experience Excellence

What attributes/competencies you should have to be successful in this role ?

- Strong Communication Skills – Exceptional verbal and written communication to effectively engage, qualify, and nurture inbound leads.
- Adaptability and Quick Learning – The ability to quickly grasp product knowledge and adapt to changing priorities or strategies.
- Results-Driven Mindset – A focus on achieving and exceeding targets, with a proactive approach to managing leads and contributing to the sales pipeline.

Why should you join this role over other equivalent opportunities in the market ?

- Exposure to SaaS Sales Process – Gain hands-on experience in a fast-paced SaaS environment, working with cutting-edge tools and methodologies to build a strong foundation in sales development.

- Direct Impact on Revenue Growth – Be at the forefront of driving customer acquisition by converting inbound leads into opportunities, directly contributing to the company’s success in the SaaS space.

- Opportunity to Learn Advanced Sales Techniques – Develop expertise in SaaS-specific sales strategies, including lead qualification, pipeline building, and CRM management, setting you up for long-term success in the industry.

Key Responsibilities:

- Contact potential clients via phone and emails: You will be the gatekeeper for customers entering the funnel, ask them qualifying questions based on their persona, and set up meetings for the AE team.
- Become a product expert across our entire platform and understand our competitor landscape.
- Gain business knowledge through researching how different businesses operate, leadership structures, what their pain points are, and the challenges they face every day.
- Identify client needs and suggest appropriate products/services; customize product solutions to increase customer satisfaction.
- Stay up-to-date with new products/services and new pricing/payment plans.
- Follow-up with potential customers who were interested but did not buy.
- Regular achievement of targets & quotas, documentation of all data on Salesforce, and appropriate tools.
- Pipeline organization and collaboration with Account Executives for qualified meetings.

Knowledge, Experience and Qualifications:

Education: Bachelors Degree

Experience: 2-5 Years of experience in Software Sales/PreSales. Should have experience in selling to the US/UK/Australia

Background: Sales

Skills: You embody our Core Values: We are hungry craftspeople. We have grit. We are honest. We take ownership. We have each other’s back no matter what. We’re one with our customers. We find strength in diversity and inclusion.

- Hands-on experience with multiple sales techniques and methodologies. BANT/MEDDPICC.
- Track record of achieving sales quotas, passion for sales and sales processes, and understanding of sales performance metrics.
- Experience with Sales Tech Stack - Ideally Salesforce, Hubspot, Salesloft, Sales Navigator, Lusha, Apollo, Zoominfo.
- Excellent communication and negotiation skills.
- Resilient in the face of objections.
- Willingness and desire to work in a fast-paced and high-growth environment.

About SaaS Labs:

SaaS Labs is a global SaaS company automating high-volume prospect and customer communications for sales and support teams at over 7000 growing businesses. One of the fastest-growing companies in India, SaaS Labs is backed by leading investors such as Peak XV Partners, Base10 Partners, and Eight Roads. Currently, our portfolio of products includes JustCall (Contact Center Software), Helpwise (Shared Inbox), EasyCalendar (Scheduling Software), CallPage (Callback Automation), and CallRoot (Call Tracking and Analytics).

SaaS Labs is a diverse international team with over 300 passionate problem solvers. With innovation, experimentation and customer obsession at the heart of its ethos, the company has been honored with 30+ innovation awards including the coveted Deloitte Technology Fast 50 and FT High Growth Companies (Asia Pacific).

Sales Development Representative

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