Revenue Operations Manager

As a key member of the Revenue Operations team, the Revenue Operations Manager will work with Sales and cross-functional leaders for continuous growth and success of our GTM motion. You will be responsible for designing and implementing scalable motions, driving process improvements, developing data-driven insights and translating them into a successful sales strategy. The right candidate must have the ability to both think critically and strategically to develop plans, and also have the operational expertise to execute on them.

Qualification:

• Overall 5+ years of experience
• A minimum of 4 years within Sales Operations (preferably in the SaaS domain)

Key Responsibilities: 

• Play a key role in defining and implementing the go-to-market strategy of the business encompassing customer journey mapping, segmentation, capacity and quota planning, territory modeling, and incentive structures
• Understand underlying systems and sales processes, and work with relevant stakeholders to build scalable sales processes around both inbound and outbound motions
• Build solid know-how of the sales funnel, identify relevant metrics to track the growth of the business, and leverage analytics to present key insights to stakeholders at different levels in the company
• Have a deep understanding of sales tools and build features on top of it to boost productivity and efficiency of the sales teams
• Closely work with cross-functional teams and be a proponent for the sales function in the ensuing discussions
• Work with sales team to ensure the processes and systems are closely followed and adhered to

Must-have Skills: 

• Analytical and data-driven: Should have experience in data modeling (MS Excel) and running analytics programs
• Sales acumen: Understanding of fundamental sales concepts such as capacity planning, segmentation, pipeline, forecasting, account and territory distribution, variable compensation, etc.
• Project management: Ability to drive projects in a structured manner end to end
• Structured thinking, strong problem-solving and communication skills, and ability to prioritize in a fast-paced environment
• SaaS Tools Exposure: Should have worked on CRM (SFDC) and have an understanding of other tools such as Salesloft, Outreach, LinkedIn Sales navigator, etc.

Good-to-have Skills:

• Knowledge of database languages, warehouses & BI tools such as SQL, BigQuery, Tableau
• Salesforce certified admin

Other essential qualities for this role: 

• Structured thinking
• Strong problem-solving
• Communication skills
• Ability to prioritize in a fast-paced environment

Benefits and Perks: 

• Exposure to different functions: The role has a high degree of exposure to cross-functional teams such as sales, finance, product, engineering, etc., and will have visibility into various aspects of the business and GTM outlook
• High ownership: You will be one of the first members of the function and will, thus, have a high degree of ownership in setting up the sales team
• Opportunity to learn from the SaaS experts: Will have a high degree of exposure to SaaS sales and ops experts who have scaled SaaS businesses exponentially
• Great learning curve - opportunity to work across varied departments
• Opportunity to work and collaborate with a truly global team spread across 3 countries

There's more...

• Opportunity to work and collaborate with a truly global team spread across 6 countries
• Routine hackathons and learning boot camps to promote knowledge sharing
• Choose your own work hours

About SaaS Labs

SaaS Labs is a global SaaS company powering Sales and Support teams of over 7000 growing businesses with its software ecosystem focused on automation, productivity, and collaboration. One of the fastest-growing companies in India, SaaS Labs is backed by leading investors such as Peak XV Partners, Base10 Partners, and Eight Roads. Currently, our portfolio of products includes JustCall (Contact Center Software), Helpwise (Shared Inbox), Dialworks (Sales Readiness Platform), EasyCalendar (Scheduling Software), CallPage (Callback Automation), Atolia (Collaborative Workspace), and CallRoot (Call Tracking and Analytics).

SaaS Labs is a diverse international team of passionate problem solvers. With innovation, experimentation, and customer obsession at the heart of its ethos, the company has been honored with 30+ innovation awards including the coveted Deloitte Technology Fast 50 and FT High Growth Companies (Asia Pacific).