Our cloud productivity and automation tools help sales & support adapt better to the remote transition. Since 2016, we've enabled teams to communicate better, be productive, and eliminate monotony from their work. This role will own our Workflows platform, our engine powering tens of thousands of users' efforts to build new and retain existing businesses.
Qualification:
- This isn’t your first time around the block. You have 5+ years of product management experience. You have helped set a product strategy, and are hands-on with execution. Experience working on an automation or development platform will give you a running start.
- You’re a strong written communicator. You have a proven track record of clearly and effectively conveying complex product concepts and strategies in writing to various audiences. This includes developing compelling product narratives, crafting detailed Product Requirement Documents, and communicating product roadmaps and release plans across the organization.
- You have a proven track record driving measurable business outcomes in B2B SaaS or subscription models. You are skilled at rallying teams around key performance indicators tied to company goals and adept at connecting daily work to long-term business impact.
- You have strong product intuition guided by gut feeling, but back up those instincts with hard data. Your product sense is sharpened by your expertise in leveraging data analytics. You live and breathe in tools like Amplitude and Tableau.
- You are driven to make a major impact on SaaS Labs bottom line. You build great products to power significant new business opportunities and revenue streams.
- Your True North is delivering an insanely great experience for every customer. You'll drop everything to jump on call with a customer to capture feedback live. You’re reviewing user sessions and JustCall recording meetings for hours a week to understand how people use the product. Turning these insights into product improvements is what fuels you
- Design gets you energized. You perk up when you receive Figma files, eager to collaborate with designers on flows and features. You love pairing with product designers to bring innovative, delightful experiences to life.
Key Responsibilities:
- Own Product Lifecycle: Champion products from early-stage ideation, through a successful launch, and into monitoring and iterative improvements.
- Set Vision and Roadmap: Paint a compelling vision and roadmap for the product, ensuring alignment with department and company objectives at every step.
- Customer Engagement: Regularly engage with customers to understand their needs and inform product decisions.
- Define and Analyze Metrics: Identify key metrics, implement tracking, analyze data, and translate insights into high-impact product initiatives, using tools like Amplitude and Tableau.
- Customer Advocate: Promote customer-centric culture through exemplary behavior. Set the standard for putting users first.
- Lead Teams: Galvanize engineers, designers, and marketers to ship best-in-class experiences. You’re the focal point!
- Stakeholder Updates: Galvanize alignment across the organization by articulating product strategies with compelling narratives through regular, written updates to all stakeholders (including executives).
Benefits and Perks:
This is an opportunity to make your mark building scalable telephony products for one of the fastest-growing SaaS companies in India. If you're ready to raise the bar and work with a world-class team, we want to hear from you!
About SaaS Labs
SaaS Labs is a global SaaS company powering Sales and Support teams of over 7000 growing businesses with its software ecosystem focused on automation, productivity, and collaboration. One of the fastest-growing companies in India, SaaS Labs is backed by leading investors such as Peak XV Partners, Base10 Partners, and Eight Roads. Currently, our portfolio of products includes JustCall (Contact Center Software), Helpwise (Shared Inbox), Dialworks (Sales Readiness Platform), EasyCalendar (Scheduling Software), CallPage (Callback Automation), Atolia (Collaborative Workspace), and CallRoot (Call Tracking and Analytics).
SaaS Labs is a diverse international team of passionate problem solvers. With innovation, experimentation, and customer obsession at the heart of its ethos, the company has been honored with 30+ innovation awards, including the coveted Deloitte Technology Fast 50 and FT High Growth Companies (Asia Pacific).